Privacy Policy

Last Updated: February, 2025

Clickwell ("Company", "we", "our", "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use our services:

• Name: Required for user identification.
• Phone Number: Used for order confirmations and delivery updates.
• Email Address: For communication and marketing (if opted-in).
• Delivery Address: Used to ensure accurate delivery.

1.2 Transactional Information

• Order Details: Items purchased, order history, special requests.
• Payment Information: Processed securely via Razorpay. No payment details are stored on our servers.

1.3 Device & Usage Information

• IP Address: Used for security and fraud prevention.
• Device Information: OS, browser type, and version for service optimization.

2. Permissions We Request

2.1 Notifications

We send push notifications for:

• Order updates
• Special promotions
• Service-related announcements

You can disable notifications in your device settings.

2.2 Location Access

We request access to your location for delivery purposes. Location data is not stored permanently and is only used to enhance order fulfillment.

3. How We Use Your Information

• Order Processing: To fulfill and manage orders.
• Customer Support: To assist with inquiries and service requests.
• Service Improvement: To enhance user experience and app performance.
• Fraud Prevention: To detect and prevent unauthorized transactions.

4. Data Security

We implement strong security measures to protect your personal data from unauthorized access. All payments are securely processed through Razorpay.

5. Third-Party Services

We may share necessary information with third-party service providers such as:

• Razorpay: Payment processing (Privacy Policy)
• Firebase: Analytics and push notifications (Privacy Policy)

6. User Rights

You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request corrections to inaccurate data.
• Deletion: Request account deletion.
• Opt-out: Unsubscribe from marketing emails at any time.

To exercise your rights, email us at clickwell01@gmail.com.

7. Data Retention

We retain user data only as long as necessary for business operations and legal compliance. Once no longer needed, data is securely deleted.

8. Changes to This Privacy Policy

We may update this policy from time to time. Users will be notified of changes via email or in-app notifications.

9. Return Policy

If you return an order, you will be required to pay the applicable GST percentage on the refunded amount. The GST will be deducted from your refund as per government regulations.

To initiate a return, contact us at clickwell01@gmail.com with your order details.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: clickwell01@gmail.com